Customer Service

Refund Policies

RETURNS: All returns are to be accompanied by your original sales receipt. Without the receipt, there will be no return, refund, exchange or adjustment of any kind. Refunds will made the same way that you paid. A check will be sent to you for payments by check and a refund will be processed against the same credit card used for the original purchase.

NON-DEFECTIVE RETURNS: Non-Defective returns are to be made within seven (7) days of the purchase, in a new, salable condition as received by the consumer with all paperwork and in the original box or package. NON-DEFECTIVE returns are subject to a 25% restocking charge.

DEFECTIVE RETURNS: Defective Returns are to be made within fourteen (14) days of purchase with all paperwork, and the box or package the product came in. Signs of Misuse, abuse or any other damage uncharacteristic of normal use will void any attempt of return, refund, exchange or adjustment. In the event Mainline Hobby Supply refuses to make adjustment based on the above, the consumer of course is free to contact the Manufacturer of the product.

WARRANTY ITEMS: Certain products carry full Manufacturer warranties. Items which have a manufacturer's warranty must be returned to the manufacturer for service.

GIFT CERTIFICATES: Gift Certificates are not returnable for any reason. Sales of gift certificates are final and are exchangeable for product only. They are not refundable for cash.

SALE ITEMS: Sale items are returnable only if defective and for store credit only. No cash refund will be given for any Sale Item.

CLOSE OUT ITEMS: Close Out Item sales are final. No refunds, exchanges or adjustments of any kind will be granted. The sale of a close out item is final.

SPECIAL ORDERED ITEMS: Special Ordered Items not normally carried in stock at Mainline Hobby Supply are returnable as noted above however, Mainline Hobby Supply reserves the right to withhold twenty-five percent (25%) of the sale price to cover the expense of ordering, shipping and returning the product to our distributor network.

Shipping Charges

Shipping charges are based on the total shippable amount of your order within the continental United States.

Our Shipping Charge is under $50.00 purchase is $8.00, $50.01 to 199.99 purchase is $15.00.

Shipping is by UPS or USPS within the United States. (USPS will be used wherever possible)

Overseas shipping is by USPS at cost.

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